Application Support Services

What can You Expect

At Chaleman Technologies we offer the best Support Software to meet your needs. We guarantee your SLA compliance from downtime to speedy recovery with the best protocol you will find. We will support your business with any of the needs you may have.

IT Support Services

Maintenance

At Chaleman Technologies we deliver well-known backup and recovery solutions for a wide range of business for vigilant data safeguards.

Security

We provide comprehensive protection from cyber-attacks. We defend your business from malware, hackers, viruses, and human error.

IT Systems Analysis

We make sure to provide detailed documentation and analysis of your systems and have regular virtual meetings to keep you up to date. We run an analysis to provide you with a managed services strategy, so you will get the most for your business.

Customized Business IT

We discuss with every client what are the specific needs for IT support so that each client is satisfied their needs are met.

Application Development and Support

Our team is ready is to provide your business with custom application services needs.

Documentation and Inventory Support

Our team will ensure that everything is documented for your systems, so that we can resolves any hiccups that can happen down the road.

SLA Services

SLA-based Services

We guarantee your SLA compliance from downtime through our speedy recoveries using best practice protocols. We combine industry talent and up-to-date technology to ensure optimal monitoring, reporting and management of your SLA services.

SLA Incident Management Services

Our developers offer incident management services that capture incident based knowledge gained in the issue resolution for future use, automate IT asset discovery and reporting, and intuitively report and track technical performances and ticket statuses.

SLA Monitoring Support Services

Chal-tech’s SLA support involves specialists who provide tiered-level, support that provide great attention to critical issues/incidents, as well as state-of-the-art infrastructure with guaranteed SLA compliance. Our support is highly scalable, enabling future enhancements to be easily implemented.

SLA Reporting Services

Our comprehensive SLA reporting software includes features that enable processes such as root-cause analysis, request/problem management, incident processing and management, patch deployment, interaction and trouble shooting.

Have any questions? We would be happy to answer them! Chat with us today.